Tethered Hot Air Balloon Rides Terms & Conditions

• Children under 6years are unable to fly for safety reasons.
• Prior to booking, individuals must ensure they have no medical condition that will effect their participation. A tethered balloon ride requires the passenger to embark and disembark the balloon basket without assistance therefore any person with limb, spinal injuries or a disability that inhibits their ability to climb or the elderly or frail, are therefore advised not to participate.
• Should you have any questions with regard to a pre-existing medical condition please ask your pilot as in most cases these will not prevent you from participating.
• Balloons are tethered (tied to the ground). They will fly to a height just above the tree level and descend.
• Flights are approx 3-5mins in duration and are restricted to 2 people at a time
• All personal effects such as cameras and videos are carried entirely at the risk of the passenger

Number of People Per Ride

• Each balloon can take 2 people at a time. Every attempt will be made to keep your group together, however we cannot guarantee you will ride together

Lost/Misplaced Tickets

• Misplaced or lost tickets cannot be replaced i.e. no ticket, no ride.
• Riverside Theatres will take no responsibility if any tickets go missing in the post.
• Patrons wanting to collect tickets from the box office must present the credit card used to purchase the tickets.

Cancellation

• All flights are subject to weather conditions and are made entirely at the discretion of the flight director and the event organiser. In the event of unsuitable weather, the hot air balloons will be cancelled for safety reasons.
• In the event the balloons are cancelled because of adverse weather conditions or any other unpredictable circumstance, a full refund will be available to you. Please be aware that 100% of your ticket cost would normally be donated to Parramatta Mission.